Many IT organizations want to find a way to show a return on investment (ROI) for their IT and project management activities, often foraging into some version of a chargeback model without understanding the fieldwork done by other organizations. It makes sense that they would explore their options: most IT organizations find themselves constantly under pressure to reduce costs, to do more with the people they have, and to deliver against requirements and timelines that they often have little influence over. The chargeback model is a way of assigning value to IT projects, and while no real cash transaction happens between organizations in most cases, the goal is to help customer organizations better understand the costs associated with many of their requests
Several comments (including my own) pointed to the difficulty in successfully rolling out a chargeback model. Some felt that SharePoint should be viewed as a critical business system, like a CRM or ERP system, where a chargeback system treats it as more of a "nice to have" technology platform
Along with monitoring usage statistics, this provides additional information for establishing the correct chargeback model for optimal SharePoint return on investment
EPC Group’s Hybrid Governance Framework Step 1 – Understand what to Enforce Step 2 – Balance the enforcement Step 3 – How and where to enforce Step 4 – Prioritize the enforcement solutions Step 5 – Continue to Review and Enforce When and What to Enforce - EPC Group Framework Governance Feature Enforce Nothing Enforce Something Enforce Everything PII Policy Document (‘here’s our policy on exposing PII’) Monthly Audit (manual or physical ; random or comprehensive) Automated Audit on Upload Site Quota No Quotas or Suggested Quotas Tiered Options; business rules Chargeback model Site Creation Training on Where it Goes IT creates for you Fully automated with workflow Site Expiration At owner discretion Manual email sent to site owners asking